Refund policy
Last updated 7 September 2026
If the machine is not what we said it would be, you get your money back. If you simply change your mind later, you get the unused part of your term back.
48-hour money-back guarantee
Tell us within 48 hours of receiving your credentials that the instance does not work as described, and we will refund you in full — no questions, no restocking fee. Email support@rdpgo.net with your order reference.
Cancelling later
You can cancel at any time. We refund the unused whole months of your term on a pro-rata basis, calculated from the date we receive your cancellation. The current month is not refunded.
How refunds are paid
Refunds go back to the original payment method. Card refunds usually clear in 5–10 business days, UPI and net banking in 3–7, and PayPal within 3. The timing after we issue the refund is set by your bank, not by us.
When we cannot refund
- Accounts terminated for breaching the acceptable use policy.
- Chargebacks raised without contacting us first — we will always try to sort it out directly.
- Add-ons already consumed, such as a completed one-off migration.
Downtime credits
If availability drops below 99.9% in a calendar month, tell us and we will credit the affected days against your next renewal.